Customer Support Specialist

As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our software products. This role is ideal for someone with excellent communication skills, a customer-first mindset, and a willingness to learn. You will work closely with other team members to prioritize and troubleshoot issues, provide guidance, and ensure a seamless customer experience.

Key Responsibilities:

• Respond to customer inquiries via email and chat, , ensuring timely and accurate resolutions.
• Assist customers with troubleshooting software-related issues, offering clear and helpful guidance.
• Document and escalate issues as needed, collaborating with technical teams to find solutions.
• Educate customers on product features, updates, and best practices to help them maximize value.
• Contribute to the knowledge base by updating FAQs and support articles.
• Track customer interactions and feedback in the CRM system to identify patterns and areas for improvement.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred.
• Strong communication skills, both written and verbal.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Basic technical aptitude and a desire to learn about SaaS products.
• Customer-focused attitude with a problem-solving mindset.
• Familiarity with CRM systems and support software is a plus.